Agilo Software grants you the rights to use the software (Agilo for Trac), according to the license model in point 2.
Agilo Software guarantees 24x7 access to your data with 99% uptime.
Because Agilo for Trac is a SaaS (Software as a Service) level application, with pay as you go terms, no refunds will be granted. We offer free 30 day evaluations of the software as well as demos and videos for reference. Assurance that the software performs the needed tasks before making a purchase should be made before making any decisions.
Agilo Software represents and warrants that it has full title and ownership of Agilo for Trac and has the authority to grant the license here under. To the best of Owner's knowledge the software does not infringe upon the intellectual property rights of any third party and it did not receive any alleged infringement thereof.
The software and its related material are provided "AS IS" and without warranty of any kind, and the owner expressly disclaims all other warranties, expressed or implied, including but not limited to, the implied warranties of merchantability and fitness for any particular purpose.
Service and Support are included within the monthly fees expressed at the time of purchase.
Agilo Software guarantees that we will make every effort to insure Agilo fro Scrum operates in a manor suitable to our customers needs. We promise to work with our customers to insure support and updates are handled within reasonable guidelines and reserve the right to make changes where we see fit in order to continue to improve these services.
In the event Agilo Software goes out of business for any reason, each of our customers will receive a full backup of their data and full source code of Agilo for Trac to enable them to operate the software at their facilities without the need of our services. The data will be accompanied with instructions on how to properly setup and initiate the proper services.